Frequently Asked Questions

What types of items do you sell in your store?

Wakcow features custom prints on Men's, Women's, Unisex, and Children's apparel, including t-shirts, smartphone cases, hats, yoga leggings, children's t-shirts, baby bibs, and more. Explore more on our Shop All page.

Why didn’t I receive a confirmation email?

If you haven't received any email updates about your order, it is likely because the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Wakcow to your address list. While we aren't able to resend your email confirmation, you may check your Order Status or contact our support team at support@wakcow.com. Include in the email your name and the email address you used to place the order so that we can confirm the order for you. You'll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Typically, it takes about 2 to 5 business days for production before your order ships, but it may take longer during peak times, sales, and promos. If your order is past the stated processing time, contact our support team and we can confirm the ship date for your order or see why your order is delayed.

What do I do if there is a printing error?

We want to be sure you’re completely satisfied with your order, which is custom made especially for you. If your order is wrong, you’re not happy with the prints, or it isn’t what you expected for any reason, our Customer Support team will gladly replace or exchange any items free of charge within 30 days. Give our Help Team a shout at support@wakcow.com, or simply reply to your order or shipping confirmation email. In your email, don’t forget to include pictures of your product along with your feedback. We're always happy to help our customers!

What is your return policy?

We offer 30-day returns on our custom designed items. Products must be in original packaging and in original condition to receive a full refund. We want to be sure you’re completely satisfied with your order, which is custom made especially for you. If your order is wrong, you’re not happy with the prints, or it isn’t what you expected for any reason, our Customer Support team will gladly replace or exchange any items free of charge within 30 days of receiving the product(s). Give our Help Team a shout at support@wakcow.com, or simply reply to your order or shipping confirmation email. In your email, don’t forget to include pictures of your product along with your feedback. We're always happy to help our customers! Review our Refund Policy.

Where do I send returns?

While we don’t accept returns, if you have an issue with an order, we want to be sure you’re completely satisfied. If your order is wrong, you’re not happy with the prints, or it isn’t what you expected for any reason, our Customer Support team will gladly replace or exchange any items free of charge within 30 days. Read more in our Refund Policy. Give our Help Team a shout at support@wakcow.com, or simply reply to your order or shipping confirmation email. In your email, don’t forget to include pictures of your product along with your feedback. We're always happy to help our customers!

Do you offer free shipping? What is your shipping policy?

All orders of $50 and above ship for FREE, and all other orders ship for $4.99 USD. Review our shipping policy here.

When will my order arrive?

All Wakcow products are custom-printed, made specifically for you right when you order. Because of this, processing and production time is typically 2 - 5 business days. Keep in mind, processing time may vary depending on sales and promotions. You’ll see the processing time noted at checkout and in your email confirmation. However, with all the uncertainty surrounding the recent Coronoavirus (COVID-19) outbreak, we are taking steps to minimize risks and implementing best practices as recommended by the CDC and WHO for facility cleaning, employee protections, and limiting interactions. Given the capacity and redundancy, we do not expect a disruption in production and fulfillment for most products at this time. Currently, unless otherwise stated on the product page, any orders are being fulfilled and shipped within the expected processing time. As this situation is quickly evolving, we are continually monitoring and will notify our customers as soon as possible if it begins to appear they may experience any delays or issues with their orders. You can rely on full transparency and communication from us should any delays arise. For more on our shipping, visit our Shipping Policy. Once your order is shipped, you'll receive a shipping confirmation email. If you don’t receive it, check your spam folder. If you need additional assistance, send an email to support@wakcow.com.

Why should I buy Wakcow products?

Besides easy shipping, free returns within 30 days, and hot products that speak for themselves…At Wakcow, we believe that creation is the greatest form of expression. That’s why we passionately craft new designs every day to keep things fresh and paint the world beyond t-shirts: with mugs, tapestries, yoga pants...you name it, we design it. 
In our universe, only your imagination is the limit.